July 07, 2025
You've heard it before: you truly get what you pay for, especially when it comes to IT services.
At first glance, opting for a low-cost managed IT services plan might seem like a smart move—lower monthly fees, basic support, and maybe some included cybersecurity features. But beneath the surface, hidden fees, limited coverage, and critical exclusions often lurk, leading to far greater expenses down the road.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are five common ways budget MSPs cut corners—and how these shortcuts can turn into expensive problems for your business.
1. Inadequate or Missing Cybersecurity Measures
Basic antivirus software does not equate to comprehensive cybersecurity.
Unfortunately, many low-cost IT providers install only basic antivirus and stop there—no two-factor authentication, no advanced endpoint protection, no employee security training, and no backup safeguards if a threat bypasses defenses.
Why is this critical? Cyber insurance providers now mandate advanced cybersecurity protocols before issuing policies. Without them, your insurance claim could be denied after an incident.
We've witnessed businesses lose tens of thousands because their MSP failed to implement the cybersecurity protections required by their insurance. This isn't support; it's negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Budget or inexperienced IT providers often neglect backups for cloud apps, CRMs, and third-party platforms, leaving vital data vulnerable. Even worse, many omit immutable backups, which are now essential for meeting cyber insurance requirements.
Think your backups are secure? Ask your current provider exactly what data is backed up—and what isn't.
3. Hidden Charges for On-Site and After-Hours Support
A common tactic is to advertise a low monthly fee but then add extra charges whenever you require support outside regular business hours or need an on-site visit.
We advocate for transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergency support from their base plans so they can add surprise fees later.
The consequence? You hesitate to call for help, causing delays and costly downtime for your team.
4. No Support for Vendors or Third-Party Devices
Issues with phones, internet, or security cameras? Some IT companies will simply say, "That's outside our scope."
They may even bill you hourly just to coordinate with your other vendors. And if a device like your printer isn't on their "approved" list, they might refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology impacting your business, because problems rarely come from a single source.
5. Unskilled Technicians and Lack of Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a strategic support plan.
With budget MSPs, you might receive reactive help, but you won't get proactive guidance.
What you deserve is:
● A dedicated account manager crafting a tailored technology roadmap
● Regular evaluations of your cybersecurity, compliance, and backup status
● Budget planning and upgrade strategies
● A trusted advisor—not just a help desk ticket system
Final Thought: If It Sounds Too Good to Be True, It Probably Is.
Many small businesses don't realize their IT protection is insufficient until disaster strikes—whether it's ransomware, server failure, or a hefty compliance penalty.
By then, it's often too late to recover easily.
If you want IT services that truly safeguard your business, look beyond the price. Ask tough questions, demand clear answers, and avoid contracts that leave you vulnerable.
Curious about what your current IT contract might be missing? Let us review your network at no cost. We'll identify gaps, explain them in plain language, and provide honest recommendations to strengthen your defenses.
Click here or call us at 907-865-3100 to schedule your FREE Discovery Call.
