Your IT department, Co-Managed

There are many aspects of IT infrastructure you need to consider for the workflow and future growth of your business. The technology your company uses supports your general activities, operations, and personnel every day. DenaliTEK offers Co- Managed IT support services to ensure your business stays up and running.

Benefits of Co-Managed IT Services

  • All support provided for a fixed monthly fee
  • Reduced trouble tickets
  • Reduced risk
  • No budgeting surprises
  • Increased productivity
  • Technology aligned with your business goals

Why Co-Manage your IT support

CEO's are often frustrated with the performance of their IT department and worry about technology risk. IT Managers often feel overwhelmed and without adequate staff, tools or support.

We provide long- range planning, comprehensive risk mitigation, and guaranteed response.

A Service Desk setup for Success

  • A complete ticketing system is provided
  • Less tickets generated means higher productivity
  • Better documentation means tickets are resolved quicker
  • Escalations to DenaliTEK's Service Center and 24x7 support

Centralized Services and true Network Administration

  • Monthly reports for accountability of antivirus and data protection
  • Reduce the risk of downtime, data loss or security incidents

True vCIO

  • Recommentations based on process, not sales
  • 12 to 60- month planning with budgeting every quarter

Be confident of your technology management with no surprises or frustrations.

DenaliTEK's Co-Managed IT services have supported many small-medium businesses like yours - now we're ready to do the same for you!

Frequently Asked Questions About Our Co-managed IT Services

What Are Co-managed IT Services?

The term "co-managed IT" defines a type of IT management service model that involves the collaboration of your internal team with a managed service provider (MSP).

Through these services, companies and MSPs share responsibility for managing the IT infrastructure. In addition, businesses and administrations can blend their internal IT team with outside managed service providers' support, technical expertise, and knowledge.

Organizations can also customize their IT services in order to decide which ones to keep in-house and which require the convenience, expertise, and up-to-date resources provided by external IT professionals.

IT co-management also allows companies and administrators to choose and use resources when needed. Additionally, it's the ideal opportunity to enhance, support, and supplement their existing IT team through a strategic partnership.

What Are the Benefits of Co-managed IT Services?

Co-managed IT services offer several benefits to businesses and their IT teams, including the following:

  • All support needed, provided for a fixed monthly fee
  • Customization to fit your departmental or organizational needs and goals
  • Reduced trouble tickets for better performance and satisfaction
  • Reduced risk and enhanced safety
  • No budgeting surprises
  • Increased productivity and efficiency
  • Less responsibility to manage
  • Around-the-clock support

How Can Co-managed IT Support Help My Business?

As a CEO or business owner, you may often feel frustrated and concerned about your IT department's performance, productivity results, or technology risks.

If you don't have the right staff, support, and tools, keeping operations running and reaching your business goals is almost impossible.

However, if you use co-managed IT services, your team and your MSP partner will work in tandem to manage your IT infrastructure while providing a higher level of support than your in-house staff.

Working with a co-managed services provider can also help you keep up with the latest IT trends, such as technology, security, and software, without having to spend a fortune or too much time training your staff to handle these tasks.

Several co-managed service providers are not available 24 hours a day. However, most MSPs allow companies to offer around-the-clock support. It's a huge benefit for businesses that don't operate 9-5. Even during sick or vacation time, you can be sure your network and systems are working as they should.

Another great advantage of relying on a co-management IT model is that you don't have to spend time finding, screening, and training new staff. You don't have to hire new employees. With co-managed IT services, there's instant implementation.

To sum up, co-management can help you achieve your goals with fewer employees, using only the right resources when you need them, saving money, and boosting productivity.

What Co-managed Services Will I Get If I Choose DenaliTEK?

Clients that partner with us receive a package with multiple services, including the following:

  • Service desk setup for success, with a complete ticketing system provided and escalations to DenaliTEK's Service Center and 24/7 support
  • Centralized services and true network administration with monthly reports on antivirus and data protection accountability
  • True vCIO with recommendations based on process and 12 to 60-month planning with quarterly budgeting

If you have more questions about our services or how we can help your business, contact us!

When Should I Consider Co-managed IT Services?

You may want to hire a co-managed services provider in the following scenarios:

1. Your IT team is small or overworked

If your IT team is small or overworked, but there's a spike in demand, you may need a co-managed solution.

As a business owner, you can hire new staff. However, the process can be time-consuming and costly. Also, if there's only a temporary need for additional support, hiring new employees isn't worth the budget.

Fortunately, you can supplement your existing department with a co-management partner. It allows you to reap the benefits of having extra professional help but without the same level of commitment.

2. You will take on a new project

Businesses need to innovate and take on new IT projects to grow. However, it's challenging and frustrating if your resources are already stressed.

However, a co-managed IT company can bolster your existing staff to keep your operations running smoothly while your business adjusts to new goals.

3. You identify a knowledge gap

Even if your IT team has extensive experience, a few specific tasks or projects may lie beyond their skill set.

However, a co-management company with specialized experience and knowledge can fill that gap and help your organization achieve its goals more efficiently.

What Is the Difference Between Co-managed IT and Managed IT?

While they are slightly related, both terms are different. As mentioned, co-managed IT is a type of service that involves companies and providers sharing responsibility for IT infrastructure management.

Incident response, patching, and monitoring are some of the tasks handled through co-managed IT services.

Moreover, co-management is ideal for businesses that already have an in-house IT team but need more expertise or resources in specific areas.

Contrastingly, when a company uses managed IT services, the provider takes full responsibility for managing the IT infrastructure. Therefore, this option is often used by organizations that don't have professional IT staff.

Are Your Co-managed IT Services Right for a Small Business?

Yes, they are! Our co-managed IT services have supported small-medium businesses for years, helping them maintain their IT infrastructure and providing the support they need to achieve their business objectives, continue to grow, and take on new projects.

Why Should I Choose DenaliTEK If I Need Co-managed IT Support?

When it comes to co-managed IT services, DenaliTEK has extensive experience and all the resources small and medium businesses need.

For years, we have helped companies and IT teams optimize their business operations to adopt new IT trends, increase productivity, reduce risks, and offer top-class support.

With co-managed IT, AK businesses can blend their IT teams with the expertise, resources, and comprehensive knowledge of an MSP to respond to their IT needs and make required changes if there are limited tools and experience.

Therefore, we're committed to offering professional, innovative, and comprehensive services to our clients.

Also, we're proactive. Our team monitors and manages your network 24/7 to identify any issues and address them before they become a bigger problem.

We have also built a solid reputation as a leader in the industry and have served many long-term clients each year.

DenaliTEK is also ready to answer your calls and requests right away. You don't even have to wait for a technician to arrive at your location.

A live person will answer your call, or you can enter a service ticket through our easy-to-use system, and we'll resolve many issues remotely.

Do You Offer Free Assessments?

Yes, we do! We offer a free enhanced cybersecurity vulnerability assessment to our clients. You only have to complete the form available on this page!

Also, remember that you can contact us if you have more questions about our services or want us to make your computer problems go away. Call us today at 907-290-2571!