Proactive roadmap with attainable goals

In our experience, DenaliTEK’s 24/7/365 managed service has given us high reliability in system operations and data preservation, their talented on-call service techs and engineers have smoothed out the inevitable bumps we have had, and their quarterly business reviews have given us a forward-looking proactive roadmap with attainable goals.  We are happy to be their customer.   

Frank Thomas-Mears

Great relief

We have worked with other providers in town, but only on an as-needed basis. Those providers were not constantly checking our servers, workstations, etc. With DenaliTEK's managed services, I feel a great relief that we are being managed 24-7-365. DenaliTEK understands how I do things and what I expect from them. The DenaliTEK helpful staff keeps me in the know about any issues that are happening behind the scenes and are awesome to work with. Over the past three years, if we have problems they are taken care of right away. We got off to a slow start, lots of staff changes on your part, and lack of communication, but now I have a great relationship with the IT guys at DenaliTEK.

Charlotte Bugg The Brandon Skinner Group

Excellent technical expertise… 

DenaliTEK and their staff take a global view of our IT needs and are able to help us anticipate investments and upgrades. They hire staff who are easy to work with and have excellent technical expertise. DenaliTEK is very good at communicating about IT with people who are not IT professionals. We have hired a number of other firms, and DenaliTEK has been by far the best service and the best value. We trust them!

Thea Agnew Bemben Managing Principal
Agnew Beck Consulting, LLC

I sleep better

DenaliTEK has freed me up personally to do more billable hours and I sleep better knowing the firm's technology is being monitored daily. DenaliTEK knows the latest hardware and software solutions for our business needs. Our CPA firm works in a multi-office environment of cloud- based applications, paper and paperless workflow. Privacy, security, backup redundancy and disaster recovery are critical and DenaliTEK gets that. If IT is not your hobby or passion, it is best to outsource this critical function to an expert like DenaliTEK.

 

Wayne Eski, CPA Shareholder
Swalling and Associates, PC

Confidence 

For me, the staff at DenaliTEK feel more like co-workers. I am not treated as just another client. I have worked with other IT firms and even had in house IT, and never had the level of confidence that I have with DenaliTEK. The quarterly businesses reviews assure me that we are being looked out for and make it easy to budget.  

Nalani Torres Ophthalmic and Associates

Fast and reliable response 

DenaliTEK has fast and reliable response. The staff know what they are doing when it comes to comprehensive planning and solutions. Our relationship is amazing and long term.

Weaver Brothers Inc.

Competent 

DenaliTEK has made budgeting IT costs more consistent. The staff are competent, easy to work with and take the time to explain issues and processes.

Kayla Wagenfehr North Pacific Research Board

Guaranteed response 

DenaliTEK’s thoughtful, quality staff have a high level of ethics, credibility and offer top-quality reliable, responsive service. DenaliTEK’s quarterly business reviews give me stability in price and their guaranteed response gives me stability in service. I have worked with DenaliTEK at a few companies over the years, DenaliTEK is my first choice for IT.

Jennifer Holmstock Alaska Native Heritage Center

Removed the stress 

Moving to DenaliTEK’s managed services program has removed the stress of wondering when support issues will be taken care of.  Whether speaking to a technician on the phone or creating a ticket through their online portal, we know we are being well taken care of.  All of our team members are able to access DenaliTEK’s robust staff with any issues that arise, 24/7.

Bryan Miller Cange Group

GO FOR IT!

If you are on the fence or hesitant about taking the consultation call, GO FOR IT! The professionalism alone was worth the 10 minutes. Their Network Assessment showed us how vulnerable we were with our computer network. As a client, we now have a 5-year plan so we can manage a budget.

Debbie Richey Alaska Serigraphics